Privacy Policy

Amber Architectural Windows Pty Ltd
Trading as Amber Windows

ACN-696341803

Last Updated: June 2026

1. Introduction

Amber Architectural Windows Pty Ltd (“Amber Windows”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to customers, prospective customers, architects, designers, builders, suppliers, contractors, website visitors and any other individuals who interact with us. By providing personal information to us, using our website, submitting an enquiry, requesting a quotation, or purchasing products or services from us, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

We may collect and hold personal information including:

  • Full name
  • Company or business name
  • Postal, residential and project addresses
  • Email address
  • Telephone number
  • Occupation and business details
  • Product selections and preferences
  • Building plans, drawings, specifications and project information
  • Quotation, order and transaction information
  • Payment and billing information (excluding full credit card details)
  • Records of communications and correspondence with us
  • Warranty, maintenance and service request information
  • Marketing preferences
  • Website usage information
  • Customer feedback, survey responses and testimonials

Where reasonable and practical, you may choose to interact with us anonymously or using a pseudonym. However, in many cases we may be unable to provide quotations, process orders or deliver services without collecting personal information.

3. Sensitive Information

Sensitive information includes information relating to health, racial or ethnic origin, religious beliefs, political opinions, criminal records, sexual orientation and similar information defined under the Privacy Act.

Amber Windows does not intentionally collect sensitive information.

If sensitive information is inadvertently received, we will take reasonable steps to delete, de-identify or securely destroy it unless we are legally required or authorised to retain it.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Submit an enquiry through our website
  • Request a quotation
  • Book a consultation
  • Visit our showroom
  • Contact us by phone, email, social media or in person
  • Subscribe to newsletters or marketing communications
  • Participate in promotions, surveys, competitions or events
  • Place an order
  • Submit warranty, maintenance or service requests
  • Apply for contractor opportunities

We may collect business contact information from publicly available sources, including company websites, professional directories, social media platforms and industry publications, for the purpose of introducing our products and services, responding to enquiries and developing professional relationships.

5. Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes including:

  • Establishing, exercising or defending legal claims
  • Responding to enquiries
  • Preparing quotations and proposals
  • Processing and fulfilling orders
  • Coordinating manufacturing, delivery and installation services
  • Managing customer relationships
  • Providing warranty and after-sales support
  • Managing accounts and payments
  • Improving our products, services and customer experience
  • Conducting market research and customer surveys
  • Marketing and promotional activities
  • Operating and improving our website
  • Recruiting employees and contractors
  • Managing legal, regulatory and insurance obligations

6. Direct Marketing

We may send you information regarding:

  • New products and services
  • Industry updates
  • Events and showroom activities
  • Educational content
  • Promotions and special offers
  • Company news and announcements

We may send marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth).

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our electronic communications (where available); or
  • Contacting us directly and requesting not to receive further marketing communications.

We will promptly action any request to opt out of marketing communications.

We do not sell personal information to third parties for their marketing purposes.

7. Website Analytics, Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour and support marketing activities.

These technologies may include:

  • Google Analytics
  • Google Ads Conversion Tracking
  • Meta Pixel (Facebook and Instagram)
  • LinkedIn Insight Tag
  • Other analytics and advertising platforms

Information collected may include:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website interactions
  • Approximate location information
  • Referral sources

You can disable cookies through your browser settings. However, doing so may affect website functionality. Continued use of our website constitutes consent to the use of cookies and similar technologies as described in this Privacy Policy.

8. Project Photography and Marketing Materials

Amber Windows may photograph completed projects, products, showroom displays, installations and related works for marketing, educational and portfolio purposes.

Such materials may be used in:

  • Case studies
  • Our website
  • Social media channels
  • Brochures and printed materials
  • Presentations
  • Advertising campaigns
  • Industry publications
  • Award submissions

Where photographs contain identifiable individuals or personal information, we will seek consent where required by law.

If you do not wish your project to be photographed or featured in marketing materials, please notify us prior to photography or publication, and we will consider your request.

Consent is typically obtained in writing at the time of order confirmation or prior to any photography.

9. Disclosure of Personal Information

We may disclose personal information to:

  • Manufacturers and suppliers
  • Freight, shipping and logistics providers
  • Installation contractors
  • Architects, designers, builders and project consultants involved in your project
  • Payment processing providers
  • Information technology service providers (such as Website hosting  provider, cloud storage, email provider, newsletter sending system)
  • Marketing and advertising service providers
  • Professional advisers including accountants, lawyers and insurers
  • Government authorities and regulatory bodies where required by law

We will only disclose personal information where reasonably necessary for the purposes described in this Privacy Policy or where required or authorised by law.

10. Overseas Disclosure

Due to the nature of our business, personal information may be disclosed to overseas recipients.

This may include:

  • Manufacturers located in Lithuania and other European countries
  • Cloud storage providers
  • Email and communication platforms
  • Customer relationship management (CRM) systems
  • Marketing and analytics providers

Countries where personal information may be processed or stored may include:

  • Lithuania
  • Other European Union member countries
  • United States
  • United Kingdom

Where personal information is disclosed overseas, we will take reasonable steps to ensure appropriate privacy protections are in place.

11. Business Transfers

If Amber Windows undergoes a merger, acquisition, business sale, restructure or transfer of assets, personal information may be disclosed to prospective purchasers, advisers and successor entities, subject to applicable privacy laws and confidentiality obligations.

12. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • Secure cloud-based systems
  • Password protection
  • Multi-factor authentication
  • Firewalls and malware protection
  • Access controls
  • Staff training
  • Secure document storage

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide products and services
  • Meet warranty obligations
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

14. Access to Your Personal Information

You may request access to personal information we hold about you. Requests should be made in writing to our Privacy Officer. We will generally respond within 30 days.

We may refuse access where permitted by law, including where:

  • Access would prejudice legal proceedings;
  • Access would unreasonably impact the privacy of others;
  • Access would reveal commercially sensitive information;
  • Access would pose a serious threat to health or safety; or
  • Refusal is otherwise permitted under the Privacy Act.

Where access is refused, we will provide written reasons and information about available complaint mechanisms.

15. Correction of Personal Information

You may request correction of personal information that is inaccurate, incomplete, out of date, irrelevant or misleading.

We will take reasonable steps to correct personal information and generally respond within 30 days.

16. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

If you believe your personal information has been compromised in connection with Amber Windows, please contact us immediately.

17. External Websites

Our website may contain links to third-party websites. Amber Windows is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

18. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with our Privacy Officer. We will acknowledge your complaint and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Mail: GPO Box 5288, Sydney NSW 2001

19. Contact Us

Amber Windows

Email: info@amberwindows.com.au

Phone: +61 493 119 189

Website: www.amberwindows.com.au

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory obligations. The latest version will always be available on our website. Your continued use of our website or services following publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.